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As a charity seeking donations from the public we, United Christian Broadcasters (Ireland) Ltd aim to comply with the Statement of Guiding Principles for Fundraising

Our pledge is to treat all our donors with respect, honesty and openness.

We commit to being accountable and transparent so that donors and prospective donors can have full confidence in (named organisation).

We promise we will effectively apply your gifts to us for their intended purposes. We commit that you, our donors and prospective donors will:

Be informed of the organisation’s mission, and of the way the organisation intends to use donated resources.

Be informed of the identity of those serving on the organisation’s governing board, and that the board will exercise prudent judgement in its stewardship responsibilities.

Have access to the organisation’s most recent financial statements.

Be assured your gifts will be used for the purposes for which they were given.

Receive appropriate acknowledgement and recognition.

Be assured that information about your donation is handled with respect and with confidentiality to the extent provided by law.

Expect that all relationships with individuals representing the charity will be dealt with professionally.

Be informed whether those seeking donations are volunteers, employees of the organisation or hired third party agents.

Have easily available the agreed procedures for making and responding to complaints.

Have the opportunity for any names to be deleted from mailing lists and to be informed if the organisation intends to share the mailing lists with third parties.

Receive prompt, truthful and forthright answers to questions you might have of the organisation.

The following Public Compliance Statement outlines our policy in complying with the Statement for Guiding Principles for Fundraising.


  • UCB Ireland is committed to complying with the Statement for Guiding Principles for Fundraising and has formally discussed and adopted the Statement at a meeting of the governing body.
  • UCB Ireland confirms its commitment to the principles set out in the Statement of Guiding Principles for Fundraising by a statement to that effect in its annual report.
  • UCB Ireland has a Donor Charter which is consistent with the Statement of Guiding Principles for Fundraising.
  • UCB Ireland regularly monitors compliance with the Statement of Guiding Principles for Fundraising and compliance reports are received regularly by the governing body.
  • UCB Ireland considers the Statement of Guiding Principles for Fundraising when planning all fundraising activity.
  • UCB Ireland has a policy on working with third party fundraisers (if applicable).
  • UCB Ireland provides honest, open and transparent disclosure when fundraising from the public.
  • UCB Ireland has appointed a member of the governing body and/or a senior member of staff to be responsible for compliance with the Statement of Guiding Principles for Fundraising.
  • UCB Ireland ensures that fundraising staff are provided with information and training on the Statement of Guiding Principles for Fundraising and its implementation.
  • UCb ireland has a feedback and complaints procedure consistent with the Statement of Guiding Principles for Fundraising. Feedback is recorded for review by relevant staff including the CEO and governing body. Feedback is responded to promptly and appropriately.
  • UCB ireland prepares financial reports consistent with the requirements of the Charities Act 2009 which include a statement concerning the extent to which control of the organisation is independent of its funding sources.
  • UCB ireland ensures that all donations are tracked and recorded and complies with data protection requirements.
  • UCB ireland is accessible to the public through a number of readily available contact options.

For further information check the Charities Institute of Ireland website:

UCB Ireland aims to deliver the best possible service to our listeners. We also aim to ensure that our programming is compliant with the requirements set out in the Broadcasting Act, 2009 and broadcasting codes published by the Broadcasting Authority of Ireland. We welcome and will engage with all feedback, both negative and positive, from our listeners concerning any aspect of our service. We are obliged under the Broadcasting Act, 2009 to have in place a Code of Practice for handling complaints from our listeners. This Code of Practice sets out and explains our complaint process for listeners and ensures that we deal with complaints in an effective and efficient manner. It should be noted that the Code of Practice only relates to certain categories of complaints as detailed below.

What can I complain about?

You may submit a complaint to us if you are of the opinion that a broadcast or part of a broadcast on our service has breached one or more of the following obligations:


We will ensure that our news programming is objective and impartial without any expression of our own views.

Current Affairs:

We will ensure that our current affairs programming is objective and impartial without any expression of our own views and will treat the subject matter and all interests concerned fairly. If we cannot achieve fairness, objectivity and impartiality in one current affairs programme, we will do so in related broadcasts that will be broadcast within a reasonable period of each other.


We will ensure that our programming does not contain any content which may reasonably be regarded as- causing harm or offence tending to promote, or incite crime tending to undermine the authority of the State or unreasonably encroach upon the privacy of an individual. We also will ensure programming is in compliance with the BAI Code of Programme Standards (

Commercial Communications:

All commercial communications broadcast by us will be in compliance with the BAI General Commercial Communications Code and the BAI Children’s Commercial Communications Code. (

Other Complaints, including Defamation:

If you have a complaint that does not fall under the categories set out above, we would invite you to avail of our feedback/complaints facility at (

If your complaint concerns alleged defamation, you should refer to the BAI Right of Reply Scheme (

How do I make a complaint?

You can first contact us by telephone, email () or letter and inform us of your complaint. A member of our staff will contact you to discuss what concerned you and attempt to resolve the matter to your satisfaction.

If we cannot resolve your complaint to your satisfaction, and you are satisfied that your complaint is covered by this Code of Practice, you should submit the following details in writing (letter or email):

  • your name and address;
  • the category of complaint; (please refer to the categories of complaints in ‘What I can complain about?’ above)
  • the date and time of the broadcast;
  • the name of the programme, news item or advertisement/commercial communication that you have heard and which is the subject of your complaint;
  • detail exactly what, in the broadcast, concerned you;

In order for your complaint to be accepted and considered, it must include the above details and must refer to a programme, advertisement or other form of commercial communication already broadcast on our service.

To assist complainants a ‘Complaint Form’ is available to download here.

Ad/Commercial complaint form

Programme complaint form

If, by reason of disability or other good reason, you are unable to submit the complaint in writing, please contact us and we will assist you to do so. We will not accept complaints which we deem to be of a frivolous or vexatious nature.

How soon should I make my complaint after the broadcast?

The Broadcasting Act, 2009 requires you to make your complaint not more than 30 days after the date of broadcast:

(a) if your complaint relates to one broadcast, 30 days after the date of that broadcast;

(b) if your complaint relates to two or more unrelated broadcasts; 30 days after the date of the earlier or earliest of those broadcasts;

(c) if your complaints relates to two or more related broadcasts of which at least two are made on different dates; 30 days after the date of the later or latest of those broadcasts. Complaints submitted outside of these time periods cannot be considered.

Where should I send my complaint?

You should submit your complaint to the following address:

The Manager. UCB Ireland, Unit A5, Riverview Business Park, Nangor Road, Dublin 12

Telephone: 01-4299899  Email:

What will happen to my complaint?

Once we have accepted your complaint we will work to resolve the issue/s as soon as possible. Your complaint will be carefully considered, investigated if necessary, and responded to in writing by the Station Manager. We will write to you to acknowledge receipt of your complaint within 7 working days. We will consider the issues raised in your complaint. We will listen to the programme/broadcast item identified in your complaint. Where appropriate, we will consult with any party to which your complaint relates, for example, the advertiser, the presenter or programme maker, to give that party an opportunity to provide observations and comments in relation to the issues raised by you. We will provide a response to your complaint which will, as far as possible, address all of the issues/concerns you have raised. We will set out the reasons for our decision on your complaint. This response will be sent to you within 21 days from receipt of your complaint.

What are the potential outcomes for my complaint?

We may uphold or reject a complaint. Upholding a complaint means that we believe that our programming did not comply with our obligations covered by this Code of Practice. Rejecting a complaint means we believe that our programming was in compliance with our obligations. If we uphold your complaint, we will seek to resolve it to your satisfaction in an agreed manner. The manner of resolution will be decided on a case by case basis but may include an apology, correction, clarification and/or the offer of a rebuttal.7.

The role of the Broadcasting Authority of Ireland

If we have not responded to your complaint within 21 days or if you are not satisfied with our response, you can refer your complaint to the Broadcasting Authority of Ireland. The BAI will consider the complaint and may carry out an independent review of the complaint and our response.

Information on how to refer a complaint to the BAI is available on the BAI website at or from the following address:

Complaints Officer, Broadcasting Authority of Ireland, 2 – 5 Warrington Place, Dublin 2

Phone: (01) 6441200    Fax: (01) 6441299    E-mail: .

Record of Complaints

We are required under the Broadcasting Act, 2009 to keep a record of all complaints submitted in accordance with this Code of Practice for two years.

We are also obliged to provide these records to the Compliance Committee of the BAI if the Committee so directs. Our records will include copies of your complaint, our response/s and the audio / audio-visual copies of the broadcast material.

Our Android application is developed and supplied on behalf of the radio station by Aiir.

The current version of this app requires the following user permissions:

  • Location
    • approximate location (network-based)
    • precise location (GPS and network-based)

This information is used to provide functionality for finding the most relevant radio station for you based on location when more than one is available in the application. It is also used to deliver more relevant advertising based on where you are. This information is always anonymised and can not directly identify you or tie your identity to your location.

  • Phone
    • read phone status and identity
  • Device ID & call information
    • read phone status and identity

When listening the radio we need to interrupt playback when you receive a phone call and resume playback once a call is complete so that the radio doesn’t continue to play whilst on the phone. To provide this functionality we require this permission to tell if the phone is “in use”. We do not read any information on who you are calling or your phonebook.

  • Other
    • view network connections
    • full network access
    • run at startup
    • prevent device from sleeping

Our application streams the radio station over any available network connection and, where possible, prefers using Wi-Fi over mobile data as it is commonly cheaper and of better quality. This is why we require network access to assess and utilise the best avaialble network connection. Run at startup allows us to prepare the application for a faster launch and reduce memory usage where the playback portion of the app can run without the user interface when it is not visible. Prevent device sleeping is used in limited circumstances to ensure a good user experience.

If you have any further questions about this app or any of the above information, please contact

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Serving the Church
Reaching the Nation


UCB Ireland, A5 Riverview Business Park, Nangor Road, Clondalkin, Dublin 12

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01-429 9899

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